How a Telematics Hardware Company Expanded Vehicle Data Coverage
Industry: Telematics hardware
Location: Headquartered in Asia with a global presence
Company Size: 50-80 employees
About Company
The company is a global telematics hardware manufacturer with over 20 years of experience. They design and manufacture reliable, stable telematics devices entirely in-house, ranging from hard-wired and OBD fleet trackers to AI-powered video telematics. Their focus is on delivering robust hardware solutions for System Integrators and Telematics Service Providers worldwide.
The company primarily serves the B2B market, supporting System Integrators (SI) and Telematics Service Providers (TSP). Their devices are used across a wide range of industries, including logistics, cold chain monitoring, construction, government fleets, and emergency services.
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The Challenge
Limited Vehicle & Parameter Coverage
Existing solutions provided limited support for certain vehicles and parameters, creating the need for broader coverage and richer vehicle data insights.
Rising Customer Expectations
Customers increasingly required more detailed and timely vehicle data, making it difficult to consistently deliver the level of experience they expected.
Scaling Diagnostic Capabilities
Maintaining and expanding diagnostic capabilities internally became increasingly complex and resource intensive as the platform grew.
The Solution
Technical Compatibility
OBD Experts’ software aligned closely with the company’s technical requirements, and the integration fit seamlessly within their existing development workflow.
Integration Experience
The integration process was smooth and efficient. Clear documentation and responsive technical support from OBD Experts enabled the company’s team to move from initial setup to a working implementation within approximately three weeks.
Ongoing Support
Comprehensive documentation and structured onboarding helped the company get started quickly. Responsive communication and ongoing technical support from OBD Experts continue to provide long-term value as their platform evolves.
The Results
With OBD Experts’ solution integrated into their platform, the company improved development speed, expanded vehicle data coverage, and enhanced overall system reliability. The result was a stronger, more competitive telematics product.
Faster Development and Deployment
Improved development efficiency enabled faster deployment of new features while strengthening overall product reliability.
Expanded Vehicle Data Access
Access to additional vehicle parameters provided richer data insights and improved visibility across supported vehicles.
Stronger Product Performance and Market Position
Enhanced functionality improved customer satisfaction while strengthening the company’s competitive position in the telematics market.
James Sullivan
CTO, FleetPro
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